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DocuFire Technical Support

Technical Support is available during regular business hours Monday to Friday, 8am to 5pm.  Our target response window is 4 hours.


Email Technical Support

State your issue in as much detail as possible. Include your Product Code and include Print-Screens if possible. Use Alt-Print Screen to capture the information and paste it in Microsoft Word and email it to us. If you require immediate support, use the telephone Technical Support below.

Email Support at: support@docufire.com


Telephone Technical Support

Ensure that you are at the console of the computer that is experiencing the issue.  Quite often support issues require resolution on the DocuFire server, to clear a stuck job, fix a printer connection, etc.. Please ensure that someone is available that has access to logging in to the server in order to resolve issues at the time of calling.

Call Toll-free: 1-866-977-1080, option 3


Need to upgrade your DocuFire for Windows installation?

It's easy. The Automatic Updates feature launches each time you open the the DocuFire Server Manager and if an update is available you will be prompted to install it or continue.  To upgrade, simply follow the prompts.

After the DocuFire Server is upgraded, the Workstations will be prompted to Upgrade as they access the DocuFire Server.  Workstation users will require administrative permission to upgrade software on their machines.


Got questions?

Checkout the DocuFire for Windows User Manual. Most installation and operational issues are covered here.

DocuFire for Windows 2011 User Manual (PDF)

What's new for DocuFire for Windows 2011 (PDF)


SMTP error 550 unable to relay

This error indicates that the SMTP server you have specified in DocuFire Server is rejecting your request to send mail.

There are two basic ways to solve this;

1. Use authentication (User name and password setup in DocuFire Server Manager, under System/Email/SMTP)
2. Enable SMTP relay on your exchange server either by IP address or IP block

The DocuFire Server SMTP settings include a TEST button to test your connection.

Here is a useful technical article regarding general SMTP relaying

SMTP relay behavior in Windows 2000, Windows XP, and Exchange Server
http://support.microsoft.com/kb/304897

This is a useful article to setup an Exchange 2007 / 2010 Receive Connector
http://blogs.techrepublic.com.com/networking/?p=373