Technical Support is available during regular business hours Monday to Friday, 9am to 5pm. Our target response window is 4 hours.
Email Technical Support
State your issue in as much detail as possible and and include Print-Screens if possible. Use Alt-Print Screen to capture the information and paste it in Microsoft Word and email it to us. If you require immediate support, use the telephone Technical Support below.
Email Support at: firstname.lastname@example.org
Telephone Technical Support
Ensure that you are at the console of the computer that is experiencing the issue. Quite often support issues require resolution on the DocuFire server, to clear a stuck job, fix a printer connection, etc.. Please ensure that someone is available that has access to logging in to the DocuFire Server in order to resolve issues at the time of calling.
Call Toll-free: 1-866-977-1080, option 3
Need to upgrade your DocuFire for Windows installation?
It's easy. The Automatic Updates feature launches each time you open the the DocuFire Server Manager and if an update is available you will be prompted to install it or continue. To upgrade, simply follow the prompts.
After the DocuFire Server is upgraded, the Workstations will be prompted to Upgrade as they open the program. Workstation users will require administrative permission to upgrade software on their machines.
Checkout the DocuFire for Windows User Manual. Most installation and operational issues are covered here.
DocuFire User Manual (PDF)
How to create a Microsoft Exchange SMTP Receive Connector
See this article:http://www.docufire.com/download/How to create a Microsoft Exchange 2007 or 2010 SMTP Receive Connector.pdf
How to configure Office 365 for SMTP Relay with DocuFire
See this article:
Configure a connector to send mail using Office 365 SMTP relay
Go directly to the section "Step-by-step configuration instructions for SMTP relay"
How to configure GMAIL for SMTP Relay with DocuFire
See this article:
https://support.google.com/a/answer/2956491In Step 6 (Allowed senders section) select "Only addresses in my domains"
In Step 7 (Authentication section) select "Only accept mail from the specified IP addresses"
In Step 9 (Encryption section) DO NOT check the "Require TLS Encryption"
How to sync the DocuFire Server Computer time using an external time sourceIf you are using a Windows Active Directory Domain (most networks) the Primary Domain Controller typically controls the time settings for the domain.
To set the time server for a DOMAIN run this on the PDC (Primary Domain Controller) from an elevated command prompt
w32tm /config /manualpeerlist:us.pool.ntp.org /syncfromflags:manual /reliable:yes /update
To set the time server for a standalone computer run this from an elevated command prompt
w32tm /config /manualpeerlist:us.pool.ntp.org