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Need to upgrade your DocuFire for Windows installation? It's easy. Use the Automatic Updates feature by launching the DocuFire Server Manager and follow the prompts. What's new for DocuFire for Windows 5.20 (PDF)
Got questions? Checkout the DocuFire for Windows User Manual. Most installation and operational issues are covered here. DocuFire for Windows 5.20 User Manual (PDF) (270KB)
Upgrading from DocuFire 4.x to DocuFire for Windows version 5.x 1. Go to Add/Remove programs and Uninstall the old DocuFire Server Program
2. Shutdown SQL Service MKSOFTWARE and set to Manual Startup
3. Open Regedit and delete, HKEY_LOCAL_MACHINE\SOFTWARE\Acudata\Sheriff\ProductID\5355-8651-2429-7641-5701
SMTP error 550 unable to relay
This error indicates that the SMTP server you have specified in DocuFire Server is rejecting your request to send mail. There are two basic ways to solve this; 1. Use authentication (User name and password setup in DocuFire Server Manager, under System/Email/SMTP)
2. Enable SMTP relay on your exchange server either by IP address or IP block
The DocuFire Server SMTP settings include a TEST button to test your connection.
Here is a useful technical article regarding general SMTP relaying SMTP relay behavior in Windows 2000, Windows XP, and Exchange Server
http://support.microsoft.com/kb/304897 This is a useful article to setup a Exchange 2007 Receive Connector
http://blogs.techrepublic.com.com/networking/?p=373
Technical Support is available to customers subscribing to a current maintenance package that includes either Technical Support or Total Care. Email Technical Support State your issue in as much detail as possible. Include your Product Code and include Print-Screens if possible. Use Alt-Print Screen to capture the information and paste it in Microsoft Word and email it to us. If you require immediate support, use the telephone Technical Support below. Email Support at: support@docufire.com
Telephone Technical Support Ensure that you are at the console of the computer that is experiencing the issue. Call Toll-free: 1-866-977-1080
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